Warranty Terms & Conditions

INCREASED WARRANTY PERIOD FOR CARBA-TEC® MACHINERY An obvious question customers will ask is why some items have a three year warranty while others have a five year warranty. This is not always an issue of quality, rather it represents the terms that have been agreed to by our manufacturers. In some cases the entire cost is borne by CARBA-TEC®, not the factory. WHAT WE WILL COVER Any damage caused by faulty material or workmanship, including the cost of labour and parts but not freight to and from our authorised repairer. WARRANTY EXCLUSIONS While our new warranty system covers most things there are some exclusions. These include normal wear and tear, abuse, mistreatment, corrosion, consumables (including cutting blades), filter bags, pleated filters, motor brushes, drive belts and flexible drive shafts, platen conveyor belts and damage caused by blunt blades. Statutory warranties and our extended warranty period are not cumulative. It is the customer's responsibility to arrange delivery to and from a CARBA-TEC® store or one of our warranty agents. We may, at our sole discretion, repair or replace defective items after inspection by an authorised person. If the item is no longer available, a substitute, a similar product or a refund of the original purchase price of the defective goods may be given. CARBA-TEC® will not be held responsible for consequential damages such as (but not limited to) downtime as a result of goods being deemed defective. Before returning goods you must contact CARBA-TEC® regarding return procedures. If any of the foregoing conditions are not compliant with relevant statutes only those conditions that are non-compliant may be deemed to be null and void and not the conditions in their entirety.

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