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Message from our CEO -  COVID-19 Update

16th March 2020

Our hearts are with all those affected by COVID-19. As the CEO of Carbatec, I’d like to personally share some of the things we’re doing to ensure that everyone who works with us and shops with us is safe.

Currently, all our stores are open and we welcome you to shop with us. If you are sick or have been exposed to COVID-19, we ask that you instead shop online or over the phone, in the comfort of your own home. These are unprecedented times and the health, safety and well-being of our team, our customers and the community will always be our highest priority.

We understand that good hygiene is the best defence against spreading COVID-19, and as such, we have taken a range of precautionary measures across our stores, our warehouse and in our head office, which include:

  • Requesting that any team members displaying flu-like symptoms do not come to work and stay at home.
  • Encouraging staff to maintain social distance from each other and customers
  • Encouraging staff to regularly wash their hands with soap and water, or hand sanitiser
  • Encouraging staff to cough or sneeze into their flexed elbow and avoid touching their face, eyes, nose and mouth.
  • Our store team members are actively wiping down and sanitising door handles, handrails and front counters throughout the day.
  • Hand Sanitiser bottles or wipes are available on every front counter for staff and customer use.

We will continue to take advice from the Department of Health to ensure that we are taking all the necessary steps to support the ongoing safety of our team and customers. Our goal is to keep all our employees healthy and working to best service your woodworking needs.

As Australia’s home of woodworking, our products come from all over the world and we are already experiencing delays in some of our orders. We are working with our suppliers to remain as well-stocked as possible. Unfortunately, we will have some stock-outs which are outside of our control and apologise for any inconvenience that this may cause you.

We hope you have the opportunity to enjoy some extra time in your workshop making. If you need any woodworking supplies to complete your projects, you can shop with us in store, over the phone or online!

Online ordering – if you prefer not to visit one of our stores, we’d love to welcome you online at www.carbatec.com.au We offer delivery anywhere in Australia or free Click & Collect; simply order online and collect from your local Carbatec store for free!

Phone orders – Call our friendly team on 1800 658 111 and they will place an order for you

In store – We look forward to welcoming you to your local Carbatec store which is often described as an Aladdin’s Cave of woodworking!

We will continue to monitor the situation and act quickly on the advice of the health authorities.

For more information, please visit the Australian Department of Health’s COVID-19 Information Page or the World Health Organisation’s Advice Page

 

Simon Lowe

CEO – Carbatec