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We aim to ensure that you have a positive experience every time you choose to shop with us, whether ordering online, purchasing from your local store or contact our Customer Service Centre by phone or email.

Carbatec have developed a Customer Service Character that supports that aim with the following information:

  • Promotions & Special Offers
  • Returns & Exchange Policy
  • Consumer Guarantees
  • Pricing Policies
  • Warranties
  • Product Disclaimers
  • Feedback & Comments
 Promotions & Special Offers

From time to time, Carbatec will run Special Offers, Promotions and Competitions (Promotions). Full terms and conditions of each Promotions will be published under our Specials / Terms & Conditions page outlining inclusions, exclusions and if they can be used with any other offer/promotion.

However the following Terms and Conditions apply across all ‘Promotions’ (unless otherwise stated).

Promotions exclude:

  • Festool Products and Accessories
  • SawStop Products and Accessories
  • Freight costs

Promotional Definitions

Below is a list of Promotional Definitions often referred to in our Promotions:

  • Clearance: Refers to a product that once all stock is sold, will no longer be a regularly stocked item by Carbatec. In some instances, Clearance products will be offered at a reduced price to clear. Unfortunately, no back orders are available for products labeled as Clearance.
  • Sale/Special: is a product which is offered temporarily at a reduced price for the purpose of promotion. These items are available on back order if stock runs out in-store or online during the sale period.
  • Limited Stock: means that the product is available in limited quantities. Once sold, these items will not longer be available for purchase or back order.
  • Web Only Order: is a product which is available to purchase via our Website only and will be shipped via our Distribution Warehouse. Freight charges may apply.
  • Special Order Only: a Special Order product is not a regularly stocked item but is available to order from our supplier upon customer request. A deposit or full payment maybe required at the time of ordering.
  • Promo Code: is a code provided as part of a Promotion which is applied at the Checkout of the Carbatec Website and activates the related discount, offer or bonus.

Errors & Omissions

While we work to ensure all information on our website and printed materials are accurate and correct, occasionally, an error may occur and goods may either be incorrectly described or incorrectly priced in which case we will not be obliged to supply the goods at the incorrect price or at all.

Should a error be made, we will (at our discretion) cancel your order and refund the price you have paid or seek your consent to continue with the sale at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the all money that you have paid.

This does not affect your Statutory Rights.

Club Discounts & Member Offers

Please note that Club Discounts and Member Offers are only available on full price products unless otherwise stated. At this stage the discount is not currently available to apply automatically online however if you contact our Customer Service Centre or your local store with your order, they can apply this for you.  

The following exclusions do apply:

  • Festool Products and Accessories
  • SawStop Products and Accessories
  • Freight costs
  • Purchase of Gift Cards
  • Can not be used in conjunction with any other discount

 Mailing List Terms & Conditions

From time to time, Carbatec send out Marketing materials, promotional offers, event news and company announcements via Email and Post.

As part of the registration of an account with Carbatec, you will be included in our Company Mailing List unless you OPT OUT by way of unchecking the ‘Receive Marketing and Promotional materials’ box on the Registration page. You can also subscribe/OPT-IN to our mailing list through the Subscribe functions on our website. 

You can subscribe at anytime to any of our emails via the Unsubscribe button at the base of all emails sent.  For more information about our Mailing List and Privacy Policies visit our Disclaimers, Terms & Conditions page.

 Consumer Guarantees

Carbatec happily observes the Consumer Guarantees that are set out in the Australian Consumer Law. If you have purchased an item from Carbatec and it is not of acceptable quality or does not match the description, Carbatec will happily repair or refund. If this occurs, please contact our Customer Service Team on 1800 658 111 to seek further advice or visit our Customer Information.

 Returns & Exchange Policies

Should you purchase a product from Carbatec which does not breach one of the Consumer Guarantees under the Australian Consumer Law and you wish to return/exchange the product because you ‘changed your mind’ you are entitled to the following under our Returns Policy:

  • A Store Credit to the full value of the original price paid (not including freight) by way of Gift Cards which are valid for 12 months. (Cost of returning the product to Carbatec is however borne by the customer)
  • Exchange the product for something of an equal or lesser value. If the product chosen to exchange with the returned product is less than the value of the original product, a Store Credit/Gift Card will be provided for the difference.

To be eligible for a Return or Exchange the product;

  • Must be returned in its original undamaged packaging
  • Is unused and able to be sold immediately ‘as new’
  • Is not a Special Order product we ordered on your behalf
  • The product is accompanied by the Carbatec invoice with the price and date of purchase
  • The product must be returned within 30 days of purchase
 Warranties

Warranty Policy

  • In addition to any manufactures' guarantees on selected products, Carbatec provides a guarantee of acceptable quality on every product we sell. You are entitled to have the goods repaired or replaced, at our discretion, if the goods are not of acceptable quality or a failure occurs which is not deemed to be a major failure. You are entitled to replacement or a refund, at our discretion, if it is deemed that you have experienced a major failure.
  • Carbatec offer 3 years Warranty on selected Machinery Products. Please refer to Warranty Documentation provided with your purchase Product for full details, inclusions and exclusions.
  • If the product you purchased included a Manufacturer’s Warranty, please refer to Warranty Documentation supplied with your product.
  • Due to differences in electricity standards, operating electrical products in a country other than Australia will void the warranty provided with the product.

Warranty Claims Process

  • If you believe an item you purchased from Carbatec is faulty and covered under the provisions of the products Warranty, please bring the product back to your local Carbatec store for assessment; or
  • If you prefer to Post the product back, please contact the Customer Service Team on 1800 658 111 who will provide you with a Returns Authorisation (RA) number and further instructions.
  • If the product you have purhcased is a bulky item / machinery and needs to be returned to Carbatec or one of our approved repair agents, please call our Customer Service Team on 1800 658 111 for a controlled return number using our nominated freight company.

Warranty Queries

  • If you require more information about Warranties or require a copy of Warranty Documentation, please contact our Warranty Administrator via our Customer Service Team on 1800 658 111.
 Product Disclaimers & Notes

Customers should ensure that they take all reasonable safety precautions when operation products purchased from Carbatec. We (Carbatec) will not be held liable to you in respect of any personal injury (including without limitation serious injury or death) that you may suffer or sustain directly or indirectly as a result of the use of products sold by us. Nor will we be liable to you in respect of any other losses arising as a result of any such personal injury.

Nothing in this disclaimer shall: limit or exclude our liability for death or personal injury resulting from negligence; limit or exclude our liability for fraud or fraudulent misrepresentation; limit any of our liabilities in any way that is not permitted under applicable law; or exclude any of our liabilities that may not be excluded under applicable law.

Electrical Disclaimers

Carbatec supply a broad range of electrical products and it is important to understand that not all electrical products are the same. Electrical products each have specific electrical requirements to ensure that they operate correctly. Electrical products that are not powered correctly may malfunction and result in:

    • Damage to the product
    • Damage to the source of the electrical current
    • Electrical Fire
    • Electrical shock

Information regarding the electrical requirements of your Carbatec product can be found either in the product manual, on the product badge or on the Carbatec website. However to ensure your product is compatible with your electrical system, Carbatec advises that you discuss your products electrical requirements directly with a Licensed Electrician. Carbatec staff are not qualified or permitted to offer advice on electrical products. Carbatec will not be held responsible for any damage or potential damage to property or persons related to the use of a product when utilising an inappropriate electrical source. 

REMEMBER - If you are in any doubt, call a Licensed Electrician.

 Customer Feedback & Comments

Carbatec are committed to providing quality products and services to our customers through our retail stores and via this online shop.  We value your feedback about our products, service and company.  If you have any feedback please complete the Contact Form via the Contact Us page or call our Customer Service Team on 1800 658 111