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My Store:
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Contact Us & Store Locations

ENQUIRY ASSISTANCE

To help us direct your enquiry, please select from the following options.

Customer Service Enquiries
To place an order, return or exchange a product, report damaged or broken goods, report a website issue, update your account details, make a payment, receive a quote or freight estimate - please call, message or email our Customer Service team.

Retail Store Enquiries

For a product enquiry, technical assistance, warranty claims, help with a product setup, stock enquiries, or any other technical assistance, please call your local Carbatec Store, or contact Customer Service who will direct your call accordingly.

CUSTOMER SERVICE

Australia

Free Call:
1 800 658 111

International:
+61 7 3569 3200

Email:
callcentre@carbatec.com.au

Call Centre Hours (AEST):

Monday to Friday: 9.00 am - 5.00 pm Saturday: 8:00 am - 12:00 pm
Closed Public Holidays

New Zealand

(Auckland & Christchurch)
Contact and Trading Hours Information below 

Enquiry
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ADELAIDE
Adelaide Store
27 Magill Rd, Stepney South Australia 5069
(08) 8362 9111
(07) 3890 5280
Monday to Friday: 9.00am - 5.00pm
Saturday: 8.00am - 12.00pm

Closed Public Holidays
BRISBANE
Brisbane Store
128 Ingleston Rd, Wakerley Qld 4154
(07) 3390 5888
(07) 3890 5280
Monday to Friday: 9.00am - 5.00pm
Saturday: 8.00am - 12.00pm

Closed Public Holidays
MELBOURNE
Melbourne Store
80-82 Osborne Ave, Springvale Victoria 3171
(03) 8549 9999
(07) 3890 5280
Monday to Friday: 9.00am - 5.00pm
Saturday: 8.00am - 12.00pm

Closed Public Holidays
SYDNEY
Sydney Store
113 Station Rd, Auburn NSW 2144
(02) 9648 6446
(07) 3890 5280
Monday to Friday: 9.00am - 5.00pm
Saturday: 8.00am - 12.00pm

Closed Public Holidays
PERTH
Perth Store
1/168 Balcatta Rd, Balcatta WA 6021
(08) 6143 5788
(07) 3890 5280
Monday to Friday: 9.00am - 5.00pm
Saturday: 8.00am - 12.00pm

Closed Public Holidays
HOBART
Hobart Store
17 Farley Street, Glenorchy Tasmania 7010
(03) 6272 8881
(03) 6272 8826
Monday to Friday: 9.00am - 5.00pm
Saturday: 8.00am - 12.00pm
(Saturdays subject to change)

Closed Public Holidays
AUCKLAND
Auckland Store
110 Harris Rd, East Tamaki Auckland NZ
(09) 274 9454
(09) 274 9455
Monday to Friday: 8.30am - 5.00pm
CHRISTCHURCH
Christchurch Store
67 Sturrocks Rd, Casebrook Christchurch NZ 8051
(03) 242 0606
(09) 274 9455
Monday to Friday: 8.30am - 5.00pm