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ENQUIRY ASSISTANCE

To help us direct your enquiry, please select from the following options.

Customer Service Enquiries
To place an order, return or exchange a product, report damaged or broken goods, report a website issue, update your account details, make a payment, receive a quote or freight estimate - please call, message or email our Customer Service team.

See our Australia & New Zealand Customer Service numbers below.

Retail Store Enquires
For a product enquiry, technical assistance, warranty claims, help with a product setup, stock enquiries, or any other technical assistance, please call your local Carbatec Store, or contact Customer Service who will direct your call accordingly.

See our Australia & New Zealand store numbers below.

CUSTOMER SERVICE

Australia

8.30am - 5.00pm Monday to Friday 8.30am - 12.30pm Saturday
Closed Good Friday and Easter Monday | Open 8:30am - 12:30pm Easter Saturday
Close Anzac Day (April 25th)

 

New Zealand

8.30am - 5.00pm Monday to Friday 9.00am - 12.00pm Saturday
(Closed: Public Holidays)

Enquiry
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ADELAIDE
27 Magill Rd Stepney South Australia 5069 Australia
8.30am - 5.00pm Monday to Friday |  8.30am - 12.30pm Saturday  9.00am - 4.00pm Public Holidays
BRISBANE
128 Ingleston Rd Wakerley Qld 4154 Australia
8.30am - 5.00pm Monday to Friday |  8.30am - 12.30pm Saturday  9.00am - 4.00pm Public Holidays
Open QLD Labour Day (May 1st) from 8:30am - 12:30pm
MELBOURNE
80-82 Osborne Ave, Springvale VIC 3171 Australia
8.30am - 5.00pm Monday to Friday | 8.30am - 12.30pm Saturday
SYDNEY
113 Station Rd, Auburn NSW 2144 Australia
8.30am - 5.00pm Monday to Friday | 8.30am - 12.30pm Saturday
HOBART 
17 Farley Street Glenorchy Tasmania 7010 Australia
8.30am - 5.00pm Monday to Friday | 9.00am - 12noon Saturday
LAUNCESTON
242 Hobart Rd Kings Meadows Tasmania 7249 Australia
8.30am - 5.00pm Monday to Friday | 9.00am - 12noon Saturday
PERTH
168 Balcatta Rd Balcatta Western Australia 6021 Australia
8.30am - 5.00pm Monday to Friday | 8.30am - 12.30pm Saturday
NEW ZEALAND
110 Harris Rd East Tamaki Auckland 2163 New Zealand
8.30am - 5.00pm Monday to Friday | 9.00am - 12.30pm Saturday 8.30am - 4.00pm Public Holidays