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ENQUIRY ASSISTANCE

To help us direct your enquiry, please select from the following options.

Customer Service Enquiries
To place an order, return or exchange a product, report damaged or broken goods, report a website issue, update your account details, make a payment, receive a quote or freight estimate - please call, message or email our Customer Service team.

Retail Store Enquiries

For a product enquiry, technical assistance, warranty claims, help with a product setup, stock enquiries, or any other technical assistance, please call your local Carbatec Store, or contact Customer Service who will direct your call accordingly.

CUSTOMER SERVICE

Australia

8.30am - 5.00pm Monday to Friday 
Closed Good Friday and Easter Monday | Open 8:30am - 12:30pm Easter Saturday
Close Anzac Day (April 25th)
 

New Zealand

8.30am - 5.00pm Monday to Friday 9.00am - 12.00pm Saturday
(Closed: Public Holidays)
Enquiry
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ADELAIDE
27 Magill Rd Stepney South Australia 5069 Australia
8.30am - 5.00pm Monday to Friday |  8.30am - 12.30pm Saturday  9.00am - 4.00pm Some Public Holidays - Closed June 11th 2018
BRISBANE
128 Ingleston Rd Wakerley Qld 4154 Australia
8.30am - 5.00pm Monday to Friday |  8.30am - 12.30pm Saturday  9.00am - 4.00pm Some Public Holidays - Closed May 7th 2018
MELBOURNE
80-82 Osborne Ave Springvale Victoria 3171 Australia
8.30am - 5.00pm Monday to Friday | 8.30am - 12.30pm Saturday 9.00am - 4.00pm Some Public Holidays - Closed June 11th 2018
SYDNEY
113 Station Rd Auburn NSW 2144 Australia
8.30am - 5.00pm Monday to Friday | 8.30am - 12.30pm Saturday 9.00am - 4.00pm  Some Public Holidays - Closed June 11th 2018
PERTH
1/168 Balcatta Rd Balcatta Western Australia 6021 Australia
8.30am - 5.00pm Monday to Friday |8.30am - 12.30pm Saturday
9.00am - 4.00pm Some Public Holidays
 
HOBART 
17 Farley Street Glenorchy Tasmania 7010 Australia
8.30am - 5.00pm Monday to Friday | 9.00am - 12.00pm Saturday 9.00am - 4.00pm Some Public Holidays
LAUNCESTON
242 Hobart Rd Kings Meadows Tasmania 7249 Australia
8.30am - 5.00pm Monday to Friday | 9.00am - 12.00pm Saturday 9.00am - 4.00pm Some Public Holidays
NEW ZEALAND
110 Harris Rd East Tamaki Auckland 2163 New Zealand
8.30am - 5.00pm Monday to Friday | 9.00am - 12.30pm Saturday 8.30am - 4.00pm Public Holidays