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Glossary of Terms

Please find a glossary of terms and definitions used throughout Carbatec and our Website. If you have any questions or require further clarification, please contact our Customer Service Centre on 1800 658 111.

Terms and Definitions

SALE/SPECIAL:

  • A product which is offered temporarily at a reduced price for the purpose of promotion.

WEB EXCLUSIVE:

  • A Web Exclusive product is available to purchase via our Distribution Warehouse in Brisbane and are not always available in our 6 stores.

SPECIAL ORDER:

  • A Special Order product is one that is not a regularly stocked item but is available to order upon request. Carbatec will then order this in for you.
  • A deposit or full payment maybe required at the time of ordering.
  • Please call 1800 658 111 for ETA.

PROMO CODE:

  • A Promo Code is a code provided by Carbartec as part of a Promotion or Offer which is applied at the Checkout of the Carbatec Website and activates the related discount, offer or bonus.

BACK ORDER:

  • Out of Stock and Coming Soon products cannot be orered online, so please call 1800 658 111 to place an order for these items
  • Back Order is when an item you order is not currently in stock but placed on ‘Back Order’ for fulfilment when stock arrives. 
  • If an item goes on Back Order unexpectedly, Carbatec will contact you with an update.  

PRODUCT STOCK STATUS:

  • IN STOCK: If a Product Stock Status is In Stock, this means that Stock is available for purchase online.  Please note that if a product is labelled as  In Stock online, this does not guarantee that each store location will also have Stock at that time.  Please contact your local store for stock availability.
  • COMING SOON: Product Stock Status is ‘Coming Soon’ means that this product is temporarily out of stock and will be available within 6 weeks, as displayed on the website. You can still order this item via the phone or instore, however it will be placed on Back Order. (See Back Order process above).
  • OUT OF STOCK: Products labelled as Out-of-Stock means that for the time being stock is not available until further notice.

DANGEROUS GOODS:

  • Some products from Carbatec are classed as Dangerous Goods for freight purposes.
  • These products are therefore not eligible for shipping via Australia Post and may incur additional freight charges. 
  • Please check the Product Specifications Table of the product to determine if it is classed as a Dangerous Good.