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Glossary of Terms

Please find a glossary of terms and definitions used throughout Carbatec and our Website. If you have any questions or require further clarification, please contact our Customer Service Centre on 1800 658 111.

Terms and Definitions

CLEARANCE:

  • Clearance items refers to a product that once all stock is sold, will no longer be a regularly stocked item by Carbatec. 
  • In some instances, Clearance products will be offered at a reduced price to clear.
  • Sorry - no back orders are available for products in labelled as Clearance.

SALE/SPECIAL:

  • Sale a product which is offered temporarily at a reduced price for the purpose of promotion. These items are available on back order if stock runs out in-store or online during the sale period.

WEB ONLY:

  • A Web Only product is a product which is available to purchase via our Website only and will be shipped via our Distribution Warehouse.
  • Freight charges will apply.

SPECIAL ORDER:

  • A Special Order product is one that is not a regularly stocked item but is available to order upon request. Carbatec will then order this in for you.
  • A deposit or full payment maybe required at the time of ordering.

PROMO CODE:

  • A Promo Code is a code provided by Carbartec as part of a Promotion or Offer which is applied at the Checkout of the Carbatec Website and activates the related discount, offer or bonus.

BACK ORDER:

  • Back Order is when an item you order is not currently in stock but placed on ‘Back Order’ for fulfilment when stock arrives. 
  • If an item goes on Back Order, Carbatec will dispatch your order when stock arrives.  
  • If you ordered via the website, you will be send email confirmation of this dispatch. 
  • All freight is calculated at the original point of order (based on the weight and volume of ALL goods ordered). Carbatec do not charge additional freight for backorders.

GIFT CARDS:

  • Carbatec have Gift Cards available for purchase to any whole dollar amount you require.
  • Gift Cards can be purchased in-store or via phone (purchase of Gift Cards will be available online soon). 
  • Activated Gift Cards must be paid in full at the time of purchase. 
  • The Credit added to the Card is valid for 12 months from the time of purchase. 
  • Our Gift Cards are redeemable by the bearer of the Card at our stores and via phone orders.
  • Redemption of Gift Cards via our website is coming soon.

PRODUCT STOCK STATUS:

  • IN STOCK: If a Product Stock Status is In Stock, this means that Stock is available for purchase online.  Please note that if a product is labelled as  In Stock online, this does not guarantee that each store location will also have Stock at that time.  Please contact your local store for stock availability.
  • AVAILABLE SOON: If a Product Stock Status is ‘Available Soon’ means that this product is temporarily out of stock and will be available soon. You can still order this item, however it will be placed on Back Order. (See Back Order process above).
  • OUT OF STOCK: If a Product is labelled as Out-of-Stock, this means that for the time being stock is not available until further notice.

AUTHORITY TO LEAVE:

  • Authority to Leave is an option you are given to authorise for your Order to be left in a safe, secure location if you are not home at the time of delivery.
  • When placing an order online with Carbatec, there is an Authority to Leave checkbox on the Checkout page. This box is ticked automatically. By choosing to leave the "Authority To Leave" box ticked, you’re authorizing the Freight Carrier to leave your order if you’re not home. The delivery driver will look for a safe spot to leave it and they'll place a card in your letter box to let you know where they've put it. If a safe spot can't be identified by the delivery driver, your order will be taken back to a local Post Office, StarTrack depot or StarTrack agent’s depot. A card will be left for you advising where and when you can collect your order. 
  • If you DO NOT wish to have your order left, please UNCHECK the Authority to Leave box.

DANGEROUS GOODS:

  • Some products from Carbatec are classed as Dangerous Goods for freight purposes.
  • These products are therefore not be eligible for shipping via Australia Post and may incur additional freight charges. 
  • Please check the Product Specifications Table of the product to determine if it is classed as a Dangerous Good.

FREE POSTAGE

  • Free Postage was launched as a freight option on 1st October 2015 where eligible orders of $200 or more worth of products which is a total weight of no more than 28kg and under 1.2 meters long.  For full criteria, exclusions, terms and conditions visit our Free Postage Terms page.