Step 2 Fill your cart Select the items you want to purchase
Step 3 Select pickup Select the pickup option at checkout
Step 4 Wait for notification Wait for a 'Ready to Pickup' email
Step 5 Collect your goods Collect in-store with ID and order number
Once you have placed your pickup order, check that you have received an order confirmation. After that, the store will work to check and pick your order to have it ready for you within 4 trading hours*. Once the order has been packed, we will send you an email advising you your order is ready for pickup. You will then be able to pick this up within your local store trading hours.
*Exceptions will occur if your order is a backorder, there is damage to your product, or if there has been a stock issue.
When collecting your order, you need to bring with you photo identification that matches the name on the order and have your order number ready. You will need to present both ID and order number to the staff member at your selected pickup store.
If you need someone else to pickup your order for you, please notify our Customer Care team by calling them on 1800 658 111 and tell them the name of the person picking up your order for you. They will then need to bring in their Photo Identification and have your order number handy.
All of our products can be purchased using Click & Collect. If
stock of a product is unavailable, you can still place a backorder on the product and select pickup for your order. In this instance, we will call you within the next few hours to let you know where and when we can source the stock.
Currently just our Brisbane, Melbourne, Sydney & Adelaide stores are offering Click & Collect,
however the rest of our stores will be coming soon.
If one of the products you ordered for pickup was unavailable at the time of purchase, this product will become a backorder and you will be notified when back-in-stock and ready for pickup.
You may contact our Customer Care team to change or cancel your order. However please be aware of our Customer Care hours.
We will hold your order in-store for 30 days – after that time, the order will be cancelled and we will contact you to arrange a refund.
No, Click & Collect is a complimentary service.
If you are picking up your order yourself or on behalf of someone else, you will need to bring:
If you are picking up your own order, the name on your order must match the name on your photo identification.
If you need someone else to pick up your order on your behalf, you must advise our store or our Customer Care team the name of the person picking up the order. Please call the store or our Customer Care team prior to pick-up.
Orders can only be collected once you receive an email notifying you your pickup is ready and during our store trading hours. Order before midday (12pm) on a weekday and you will be able to pick up your order that afternoon*. *Unless your product was unavailable at the time of purchase (backorder) or an
unforseen issue occurs - in this
case we will call you to notify you.
After your order has been confirmed as ready for pickup, you can visit your selected store and
pickup your items. Please let our friendly staff in-store know that you are there to collect a pickup and they will be able to arrange the handover of your products.
occasion an item in-store may be damaged or missing and we will only become aware of this when picking your order. If this is the case, we will call you and either organise a transfer from another store or a full refund.