Carbatec customers can choose to pick up their order from any of our 6 stores or opt to have the order delivered. Shipping is only available within Australia.
All non-bulky mail order items will be despatched to you, or the store of your choice if pick up is selected, from our Central Fulfilment Centre in Brisbane. Bulky items (over 20kg or 1m long) will be despatched from your local store for freight savings and convenience.
Online shipping charges are calculated by the size and weight of your total order and the destination of delivery.
Freight Options
- $9.90 Online Mail Order - For Non-Bulky orders placed via our website that are under 20kg in weight and under 1 meter long
- $15.90 Manual Mail Order - For Non-Bulky orders placed instore or over the phone that are under 20kg in weight and under 1 meter long
- Bulky Orders Delivery - Orders that require road freight with or without tailgate are calculated on each individual order. Freight costs can be seen online in the cart or sourced from your local store and Carbatec customer care centre.
International Orders
- Carbatec do not ship overseas, customer organises all shipping if international delivery.
- Additional $30AUD international fee.
- Full payment cleared via bank deposit prior to order being placed.
- Customer organises own freight and documents.
- Shippers Letter of Instruction to be supplied to Carbatec 24 hours prior to collection.
Approximate Despatch and Shipping Times
Once your order is completed online we aim to despatch within 24 hrs (Monday-Friday); all orders are processed in order of receipt. When your order is collected from the freight carrier you will receive an email with the tracking number. If you’d like an Express Post parcel option please contact your local Carbatec store or customer care centre to source quote.
- Same state Metropolitan areas of Capital Cities: Up to 2 Business Days
- Same state country areas: Up to 5 business days
- Interstate Metropolitan areas: Up to 3-6 business days
- Interstate country areas: Dependant on post office and independent freight carrier
Delivery of products classed as Dangerous Goods
Please note that some products supplied by Carbatec are classed as Dangerous Goods for freight purposes and may incur additional freight charges.