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Shopping with Carbatec - 3 Easy Ways to Shop

Key information about shopping with Carbatec

In-Store
Visit one of our 7 Stores in Brisbane, Melbourne, Sydney, Adelaide, Perth, Hobart or Auckland
Online
Purchase online via this website. See below for shopping details
Phone
Call 1800 658 111 to place a phone order

PAYMENT METHODS

Accepted Online Payment Methods

Carbatec accepts Visa, MasterCard, PayPal and Zip payment methods via our secure online payment system. Payment is processed during Step 2 of the Checkout Process.  

Secure Online Shopping

To ensure all customers shop with complete confidence online, we have taken every possible measure to give absolute security to our customers during their shopping experience. Your Store Browser session with Carbatec is encrypted using a SSL Geotrust (True BusinessID EV) certificate session. The Extended validation visually confirms the security statement with a green address bar in your browser URL.

PRODUCT AVAILABILITY & BACK ORDERS

While searching products you’re interested in on our website you can easily see if it’s available, Coming Soon or Out Of Stock. The availability level is based on our national stock level across all Carbatec stores and warehouses. Stock range and quantities may vary between retail store locations due to different store sizes and demographics. If you have a specific product you’d like supplied from your local store please contact them directly.

Out of Stock/Coming Soon/Back Orders

Coming Soon and Out Of Stock items cannot be ordered online, please call our Customer Care team on the free 1800 658 111 number to source the estimated due date and to place order. If you placed an order online and our inventory was incorrect, our team will inform you of the back order, the expected due date and if there are any alternatives in stock we can offer without further delay.

RETURNS, EXCHANGES AND REFUNDS

Should you purchase a product from Carbatec which does not breach one of the Consumer Guarantees under the Australian Consumer Law and you wish to return/exchange the product because you ‘changed your mind’ you are entitled to the following under our Returns Policy:

  • A Store Credit to the value of the original price paid excluding freight cost.
  • Exchange the product for something of an equal or lesser value.
  • Or a full refund.

DELIVERY & SHIPPING

Carbatec customers can choose to pick up their order from any of our 6 stores or opt to have the order delivered. Shipping is only available within Australia.

All non-bulky mail order items will be despatched to you, or the store of your choice if pick up is selected, from our Central Fulfilment Centre in Brisbane. Bulky items (over 20kg or 1m long) will be despatched from your local store for freight savings and convenience.

Online shipping charges are calculated by the size and weight of your total order and the destination of delivery.

Freight Options
  • $9.90 Online Mail Order  - For Non-Bulky orders placed via our website that are under 20kg in weight and under 1 meter long
  • $15.90 Manual Mail Order  - For Non-Bulky orders placed instore or over the phone that are under 20kg in weight and under 1 meter long
  • Bulky Orders Delivery  - Orders that require road freight with or without tailgate are calculated on each individual order. Freight costs can be seen online in the cart or sourced from your local store and Carbatec customer care centre.
International Orders
  • Carbatec do not ship overseas, customer organises all shipping if international delivery.
  • Additional $30AUD international fee.
  • Full payment cleared via bank deposit prior to order being placed.
  • Customer organises own freight and documents.
  • Shippers Letter of Instruction to be supplied to Carbatec 24 hours prior to collection.
Approximate Despatch and Shipping Times

Once your order is completed online we aim to despatch within 24 hrs (Monday-Friday); all orders are processed in order of receipt. When your order is collected from the freight carrier you will receive an email with the tracking number. If you’d like an Express Post parcel option please contact your local Carbatec store or customer care centre to source quote.

  • Same state Metropolitan areas of Capital Cities: Up to 2 Business Days
  • Same state country areas: Up to 5 business days
  • Interstate Metropolitan areas: Up to 3-6 business days
  • Interstate country areas: Dependant on post office and independent freight carrier
Delivery of products classed as Dangerous Goods

Please note that some products supplied by Carbatec are classed as Dangerous Goods for freight purposes and may incur additional freight charges.